Stay & Exit Interview Toolkit

Marcia Zidle

Marcia Zidle

Marcia Zidle is a board-certified executive coach, business management consultant, and keynote speaker, who helps organizations to leverage their leadership and human capital assets. She has 25 years of management, business consulting, and international experience in a variety of industries including health care, financial services, oil and...
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Pre-recorded
120 Mins
Marcia Zidle & Bob Verchota

Stay Interviews: A Powerful and Low-Cost Employee Engagement and Retention Tool

A recent LinkedIn news article titled "Exit Interview, Meet Stay Interview” states:

A recent LinkedIn news article titled "Exit Interview, Meet Stay Interview” states:

“Scores of people are leaving jobs for greener pastures. That's a lot of exit interviews. While the Great Reshuffle is upon us, and looks to continue well in 2023, a new kind of interview is growing in popularity - the stay interview. It's a conversation not focused on reasons for quitting, but rather why workers are staying put. It's part of an effort to "dial up retention efforts during the record turnover."

Are you looking to boost your retention efforts? Incorporating stay interviews into your engagement and retention strategies can play a pivotal role in retaining your most valuable talent and preventing them from seeking opportunities elsewhere. It is considered the most effective tool that managers can utilize in nurturing a committed and satisfied workforce. By proactively understanding what motivates employees to stay, organizations can foster a positive work environment and foster loyalty among their team members.

Webinar Objectives

Are your employees engaged? Do they feel committed to the work they are doing? Do they brag about your company to others as a great place to work? The best way to find out what your employees think and how to retain them is to ask them. Not just “How’s it going?”, but specific questions to get specific answers. Explore why your people remain with your company. How well are their objectives or dreams being fulfilled? Which aspects of their work do they enjoy the most? Which do they least enjoy? Are they receiving sufficient opportunities for growth and development? What would influence them to look elsewhere?

The stay interview will help managers understand why employees stay so that those important factors can be reinforced. They also signal frustrations that can be nipped in the bud before they drive the employee to start looking elsewhere.

Webinar Agenda

  • What a stay interview is and why it’s different from a performance review  
  • The 3 benefits to both the manager and organization for employee retention.
  • A stay interview tool kit and guidelines that include:
    • How to determine your key talent to interview
    • The 3 questions to ask to discover what motivates and demotivates
    • How to develop an individualized stay plan
    • Why follow-up is important and how to do it
    • Stay interview success factors
  • Summary and Q & A 

Webinar Highlights

 

  • Identify five key factors that impact an employee’s desire to stay or leave
  • Recognize four possible “triggers” that cause the employee to consider leaving
  • Learn how to ask probing questions and conduct effective, efficient stay interviews
  • Survey a list of eight retention actions to increase employee’s loyalty and commitment
  • Review a sample of stay interview questions and develop your own customized list to ask
  • Discover how to develop stay plans for your employees and manage accountability
  • Develop a simple “how-to-toolkit” that includes who to select, how and when to approach; interview format and how to handle

 Register for Individual Sessions Here!

How to Conduct Exit Interviews - Implementing and Enhancing your Exit Interview Program

Exit Interview Toolkit: asking the right questions and analyzing information!

An employee hands in his resignation and walks out the door and with that person walks out valuable skills, knowledge, and capabilities. You are sorry to see them leave, and you don’t want to lose any more like them. Also walking out is the key to how to keep good employees and how to make your business better than ever. The key is Exit Interviews.

Exit Interviews can provide critical information that only leaving employees can provide. This is information that can reduce turnover and increase retention. With this information it is possible to increase employee satisfaction, improve business systems, increase engagement and commitment, and maximize quality. Simply put, information is power, and Exit Interviews can provide strategic knowledge that you can‘t live without.

This webinar by industry expert speaker Bob Verchota, will provide you all the tools you need to start your Exit Interview program or improve the one you have. It isn’t rocket science but there are best practices and considerations for doing them well. Our intent is to get you up to speed as quickly and effectively as possible.

As a part of toolkit, attendees will receive:

  • Presentation Hand-outs
  • 179 sample interview questions in 11 different areas
  • A sample Exit Interview Policy for you to personalize
  • A sample Exit Questionnaire

Webinar Agenda

  • Purpose of interviews
  • Tactics and Techniques
  • Method
  • Getting the most from the interview
  • Analyzing data
  • Taking action

Webinar Highlights

During this webinar you will:

  • Learn the 7 steps for implementing a program
  • Understand the value of developing a listening culture
  • Receive 13 reasons for implementing webinars
  • Understand the difference between the employee’s perspective and employer’s perspective 
  • Receive the pros and cons of face-to-face, phone, questionnaire, and consultant interviews
  • Learn who should conduct interviews and when they should be held
  • Learn the value of 2nd interviews
  • Receive suggestions for making the employee comfortable and getting honest answers
  • State the ins and outs of questionnaire administration
  • Answer how to handle involuntary terminations
  • Learn when offering confidentiality can be a problem
  • 15+ considerations in conducting the actual interview
  • Keys to effective listening
  • Importance of documentation for legal protection
  • Learn considerations for analyzing and reporting information
  • Learn importance of taking action and getting the most out of the interviews

 Register for Individual Sessions Here!

Who Should Attend

HR directors
Business owners and senior leaders
HR generalists and interviewers
Directors, managers, and supervisors
Anyone wanting to develop a listening culture
CEO’s, COO’s
VP of Human Resources
Chief Learning Officer
Directors
 Project Managers
Operation Managers
Supervisors
 Team Leaders
Human Resource Professionals


 

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