How to Deal with Clashing Coworkers

Bob Churilla

Bob Churilla

Bob Churilla is a partner in a conflict management and organizational development firm, Conflict Resolution Professionals Group (CRPG). In addition, Bob is a Visiting Professor at a private University. Bob has worked with the United States Postal Service, Veterans Administration, Transportation Security Administration and the Equal Employment...
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60 Mins
Bob Churilla

The passage of the Families First and Cares Acts has caused massive changes to IRS Form 941 that affect the final three quarters in 2020! 16 new lines now appear on this form along with changes to two others! Are you ready to meet these changes and handle them correctly?

Here are just some of the new items you must now know and understand:

  • What has changed in Line 11?
  • Where do you enter your total non-refundable credits?
  • Where do you enter the deferred amount of the employer share of social security tax?
  • Where do you enter total deposits, deferrals, and refundable credits?
  • What is entered on Line 22?

Webinar Objectives

  • Learn the different types of employee conflict
  • Learn a simple but effective method to resolve employee conflict
  • Learn various decision-making techniques that will lead to collaboration in the workplace

Webinar Agenda

  • Getting to the Root of the Problem
    • Task Disputes
    • Relationship Disputes
  • Types of Conflict
    • Sexual, Racial and Ethnic Harassment
    • Workplace Bullying
    • Personality Clashes
    • Power Struggles
    • Other Forms of Harassment
  • Casual Workplace Irritations
    • Blips vs. Clashes
    • Using Natural Biological Tendencies to Resolve Conflict
    • Using Time to Work It out
    • Eliminating Power Plays
    • Managerial Intervention
  • Evaluating Conflict
    • Cost of Conflict
    • Productivity
    • Absenteeism
    • Turnover
    • Morale
  • The Role of Emotional Intelligence
    • Recognizing One's Own Feelings
    • Recognizing Others' Feelings
    • Empathy
    • Self-Control
  • Confronting Employees
    • Accountability Conversations
    • Active Listening
    • Giving Voice to Those in Conflict
    • Brainstorming Solutions
    • Reality Checks
  • Team Building Exercises
    • Appealing to the Greater Good
    • Showing Interdependence
    • Empowering Teams
  • Different Levels of Organizational Conflict
    • Interpersonal Conflict
    • Intradepartmental Conflict
    • Interdepartmental Conflict
  • Common Issues in Organizational Conflict
    • Employee Needs
    • Decision Making Techniques
  • Silo Effect 

Webinar Highlights

After attending this information packed webinar, you will:

  • Learn a simple method using our own biological tendencies to resolve conflict
  • Be able to identify the types of conflict that can be resolved by managers and employees
  • Learn how to have accountability conversations with other employees and team members
  • Learn active listening techniques
  • Understand the unresolved costs of conflict
  • Understand the role of emotional intelligence in resolving conflict
  • Learn simple team building exercises
  • Learn decision making techniques that will avoid destructive conflict

Who Should Attend

  • Supervisors
  • Team Leaders
  • Business Owners and Managers
  • Presidents and Vice Presidents 
  • Human Resource Managers 
  • Others with Management Responsibilities  
  • Administrative Assistants
To access this webinar, kindly reach out to our customer support team at

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