A practical guide to recognizing, responding to, and documenting accommodation and modification requests under ADA and FHA
Property managers need to be aware that there are extra protections for renters with a disability. So, how do you respond to a request for a reasonable accommodation or modification? It is essential for you and your team to understand and abide by applicable federal, state, and local fair housing laws; promote an equal housing opportunity for tenants; and run a compliant affordable community.
Learn how to respond on a case-by-case basis and the dos and don’ts for handling disability requests. The concept of reasonable accommodation is a cornerstone of inclusivity and fairness. It ensures that individuals with disabilities have equal opportunities to enjoy where they live.
Webinar Objectives
- Ensure compliance with fair housing laws
- When can you request more information
- Differences between accommodation and modification
- Process for recognizing and documenting requests
- Foster inclusive community for everyone to enjoy
Webinar Agenda
- Understanding ADA
- Overview of Federal Civil Rights
- Description of disability and who is protected
- The impacts of reasonable access
- What you can ask and what not to ask (with examples)
- How to ask questions
- Differences between ESA and Service Animal
- Differences between a modification and an accommodation
- Instructions for processing requests
Webinar Highlights
- Understanding the impact of ADA and FHA on housing
- What is a disability and how what is a major life activity
- Guidelines for reasonable access
- Detailed information on the questions you can ask
- Why you are not able to ask certain questions
- How to ask questions
- Differences between ESA and Service Animal
- What you can ask about assistance animals
- Description of a modification and an accommodation
- Steps for accurately processing requests
Who Should Attend
Asset managers, regional managers/directors, property managers, assistant managers, leasing professionals, resident services, training managers, auditors
