How To Write An Effective Appeal Letter And Follow Up For Success

Stephanie Thomas, CPC, CANPC, COSC

Stephanie Thomas, CPC, CANPC, COSC

Stephanie has worked in the medical, billing and coding industry for nearly 20 years. It is truly her passion. Stephanie works closely with small and large private practices to audit and collaboratively improve their revenue stream. She prides herself in her dedication to her clients and has built a team of incredible billers and coders to...
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Pre-recorded
60 Mins
Stephanie Thomas, CPC, CANPC, COSC

Appeals are confusing. Appeals can seem impossible. Results may seem not worth the effort. In this webinar, you will find useful tools and resources to understand the appeal process and how to turn your A/R around and get PAID for those claims after appeal. 

Payers have different processes, they change frequently, and we will go over the steps for the major commercial payers as well as Medicare Part B Reopening, reconsideration, and appeals processing. Understanding the processes are 90% of the battle. 

Once you understand what process is needed for your claim, our expert speaker Stephanie Thomas will show you how to write or verbalize your reason for the appeal and the outcome you expect. Keywords in appeals are gold to getting good results and we will share these nuggets with our attendees.

Follow-up is also key! Our speaker has created a bulletproof follow-up process to be sure your claim is getting the attention it needs for proper payment. The squeaky wheel gets the grease!

Webinar Objectives


  • How to write/verbalize appeal reason and expectation of outcome
  • Proper follow-up tools
  • What to watch for in denials
  • When to appeal and when to say “Uncle”
  • Getting patients involved in the process
  • Different payer appeal definitions and processes

Webinar Agenda


  • Missed revenue
  • Increased denials and no follow-through for appeal
  • Appeal misunderstanding
  • Increasing over 60 accounts receivable
  • Incorrect reimbursements
  • Incorrect patient billing
  • All of these issues will be addressed and how to prevent them in the future

Webinar Highlights


  • Appeal success
  • Time management
  • A/R control and increased revenue
  • Working Denials and when to appeal
  • Follow-up process.

Who Should Attend


  • Medical office staff
  • Administrators
  • Office managers
  • Billing staff
  • Billing managers
  • Front desk staff
  • Medical assistants
  • CNA’s
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