Semantics - Presenting Audit Information to the Provider

Giving audit results to a provider is a daunting task. Even for a seasoned auditor, looking at new ways to present information to a provider shows growth. If the news isn’t all positive, there is an increased need to have tools in your pocket to help with the meeting. For best results, you need to keep the provider engaged and not focusing on mistakes found and how they will defend themselves. The conversation with the provider should be professional, focused and have positive, solution giving information for them. Rather than focus on the negative of what was done wrong, focus on what was done correctly and how, potentially, with minor changes!

Having given audit results on hundreds of charts, as an experienced auditor, this session by Jill M. Young, will offer tips for anyone working with providers in providing audit results or other educational events. Every encounter with a provider is a chance to educate and build a trust that opens their ears and minds to what you are saying. It’s all about the semantics of the conversation.

Webinar Objectives

• From the beginning – starting the meeting on a positive note
• Conversations – identifying what to talk about first with the provider
  • Why this changes provider to provider and based on results
• Digging into results
• How to present bad news
• Reading the provider
  • How to keep them engaged
• References – what to bring with you to the meeting
• Homework and follow up
  • Takeaways to give the provider

Webinar Agenda

• Reports - what should and shouldn't be in them
• Statistics - using them to your advantage
• Sitting down with the provider
• What references and paperwork to have at hand
• Starting the conversation
• Presenting information in a corrective manner
• How to give bad results in a positive light
• Closing the conversation - takeaways

Webinar Highlights

• Reports – what to include in printed reports to provider and what NOT to include
• References – what to take into a meeting that will help your credibility
• Prioritize – setting a proposed agenda for yourself for discussions
• Taking to providers – how to gain credibility and instill trust
• Solutions – what to give as takeaways that won’t overwhelm

Who Should Attend

Auditors, Office Managers, Office Administrators,  Coders & Billers wanting to advance